Terms & Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your uses of this site indications your acceptance of these terms and conditions. Your placements of an order indicate your acceptance of these terms and conditions. Your submittal of any purchase orders to Rackmountplus.com indicated acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Rackmountplus.com. Rackmountplus.com reserves the right to make change to this site and these terms and conditions at any time.

RackmountPlus.com Privacy Policy

When you place an order with RackmountPlus.com, we ask for your name, your billing address, and the address for shipment of the order, your credit card number and expiration date and your E-mail address. We consider this information private. The information is kept on a secure server to protect it form outside parties. We use the information only for the limited purposes of processing your orders, for statistical purpose to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Disclaimer and Limitation of Liability as Products Sold

• All Complete systems carry one-year parts. NO ON-SITE SERVICE.
• All Individual parts carry one-year parts warranty except OEM CPU, Memory & Monitors carry 30 days and retail box products carry 7 days. NO LABOR & ON-SITE SERVICE.
• All Retail Box products warrranted by manufacturer only; such as CPU, Monitor, Video card, etc.
• Any items with physical damage are not exchangeable or refundable.
• The warranty does not cover any misuse, abuse or any modification to products sold by RackmountPlus.com by any person not authorized by RackmountPlus.com.
• Customers shall bear responsible for all shipping costs.

Disclaimer and Limitation of Liability as to RackMountPlus.com

The RackMountPlus.com web sites and the materials therein are provided "As Is". RackMountPlus.com makes no representations or warranties, either express or implied, of any kind with respect to the RackMountPlus.com sites, their operation, contents, information, materials. RackMountPlus.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particle purpose. You agree that RackMountPlus.com. Its directors, officers, employee or other representatives shall not be liable for damages arising from the apparition, content or use of the RackMountPlus.com sites. You agree that this limitation of liability direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, RackMountPlus.com shall have the right to refuse or cancel any orders placed for products listed with the incorrect price. RackMountPlus.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and yours order is canceled, RackMountPlus.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that RackMountPlus.com is not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify acceptance of your order, nor does it constitute confirmation of our offer to sell. RackMountPlus.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. RackMountPlus.com reserves the rights at any time after receipt of your order without prior notices to you, to supply less than the quantity you order of any item. All orders placed over $2000.00(US) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Payment Methods

Credit Cards - We accept major credit cards including, Visa, MasterCard, and Discover. Please be sure to provide your exact billing address and telephone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier's Checks, Company Checks, & Personal Checks - RackMountPlus.com accepts money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. RackMountPlus.com cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. .

Shipping Policy

Ground Shipping - Estimated Shipping 3 to 7 Business Days.
Choosing Next Day Air or Second-Day Air does not mean your order will be delivered in 1 or 2 days from the time you place your order online.
You will receive your order 1-2 days after the "Product Availability" time listed for the product you selected. The "Product Availability" time is the amount of time required to process your order through our warehouse and acquire the product requested.
You will be charged the cost of shipping for any shipment that is refused. Rackmountplus.com does not ship on Saturday or Sunday. Due to shipper restrictions we cannot deliver to P.O. Box. All Shipments are subject to stock availability. Orders will only be shipped to the credit card billing address.

Sale Taxes

RackMountPlus.com shall withhold the applicable sales tax for orders to be delivered to addresses within California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

Return Policy

Products may be returned to Rackmountplus.com. for replacement or refund in the following manner: Returns to RackMountPlus.com. Must be made within 7 days from the invoice date for full refund. A 15% restocking fee will be charged within 8 to 14 days and No refund after 14 days from invoice date. Before returning any item, you must contact our Customer Service Department for a Return Merchandise Authorization Number (RMA). To request RMA numbers, contact customer service support@rackmountplus.com. No returns, of any type, will be accepted without an RMA Number. The RMA number is good for only (1) item and must match the product authorized for return. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number. You are responsible for shipping costs of all returns. NO refund on monitors, printers, scanners, retail box products, shipping charges, handling Charges, labor charges, software & special order items. NO refund on any items with physical damage or misuse. NO refund on all deposits. Please allow 2-4 weeks for refunds to be processed and credited to your account. In order to receive a refund, your purchase must be returned with shipping prepaid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manual and accessories. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund. There will be a US$35.00 re-boxing fee for products not returned in the original manufacturer's packaging. If part of a product is not returned in the original manufacturer's packaging there may be only a partial refund issued.

All returns from Rackmountplus.com must be sent to the following address:

RackMountPlus.com

8957 Reseda Blvd, Northridge, CA 91324 USA

All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number.

Service and Support

All requests for technical service and support should be made directly to support@rackmountplus.com in accordance with their terms and conditions.